ITANNI Gaming Chair- Model B-Red

RETURN & REFUND POLICY

We adopt a 14 days return policy which means that all products purchased on this website may be returned to us within the time-frame. You need to contact us within 14 days after the product(s) came into your possession and the product(s) must be returned to us without any undue delays.

Returned products must be returned in the same condition as they were sent and they must be sent in its original packaging.

If the product is not faulty, (i.e. if you changed your mind or if you are unhappy with the product for some other reason), the cost of shipping will fall on you. And it is your responsibility that the package arrives safely to us so we recommend that you use a courier service where it is possible to track the shipment.

If the product is faulty when you receive it please contact us through our contact form and we will help you out (see more information under Manufacturer Warranty).

We reserve the right to give a partial refund in cases when the product(s) is not in an unused condition, is damaged or have missing parts not due to our error.

How returns work
Contact us through the contact form on our website and attach the invoice to the message as a proof of purchase. And please also write the reason for return.

We will then get back to you as soon as possible with information on where to send the product(s).

As soon as we have received the product(s) and made an inspection we will inform you of our decision.

If a refund is approved we will automatically credit the purchase to your credit card or original method of payment.

If the product(s) is damaged, not in its original condition or missing parts we will inform you if you are eligible for a partial refund. This is decided from case to case depending on the severity of the damages or what parts are missing.

Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who completes a legal transaction. These terms apply to consumer orders only. If you are ordering on behalf of a business or organisation, please refer to our business terms and conditions:

Right of revocation: You have the right to revoke this contract within fourteen days, without giving a reason. The revocation period is fourteen days from the day on which you, or a third party named by you - who is not the shipper, have taken possession of items ordered. To exercise your right of revocation, you must inform us (the Caseking GmbH - Widerrufsabteilung, Gaußstr. 1, 10589 Berlin, Germany) of your decision to withdraw from this contract. You can contact us directly (telephone: +49 (0)30 4036642-03 (local rate), fax: +49 (0)30 4036642-04, e-mail: reklamation@caseking.de) or use our sample revocation form (at http://www.caseking.de). It is not mandatory to submit the revocation form. In order to comply with the cancellation period, it is sufficient that you send us notification of your decision to cancel your order before the revocation period expires.

Consequences of revocation: If you revoke this agreement, we will any payment we have received from you, including delivery charges ( but excluding additional charges that result from your choice of a method of delivery other than the cheapest standard delivery rate offered by us), immediately and no later than fourteen days from the date we receive notice of your request to cancel of this agreement. We will refund you via the means of payment you used originally to place the order, unless you expressly state otherwise. Under no circumstances will you be charged for this refund. We may refuse to refund you until we have received the goods back or until you have provided evidence that you have dispatched the goods to us, wh